Refund and Exchange Policy

At our practice, we are committed to ensuring your satisfaction with your eyewear and contact lenses. If dissatisfied with your purchase, you have up to 60 days from the service date to notify us. While we do not offer refunds, we provide a guarantee for remakes within the first 60 days to ensure you receive the perfect pair of glasses that meet your needs.

Additionally, unmarked and unopened contact lens boxes may be exchanged for your current contact lens prescription, provided the original purchase was made through our office.

Our goal is your complete satisfaction, and we are here to assist you in achieving the best vision possible.

Privacy Contact Information

For any questions, requests, or additional information regarding the privacy of your health information, please contact:

Dr. Raj Arora
Phone: (469) 850-2772
(Privacy Contact Officer)

Complaints

If you believe that we have not appropriately protected the privacy of your health information, please contact us directly. You also have the option to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Rest assured, we will not retaliate against you for filing a complaint. To submit a complaint to us, you may send it in writing to the contact information above or, if you prefer, discuss it in person or by phone.

Changes to This Notice

We reserve the right to update our privacy practices and apply any changes to our current health information. Any updates will be reflected in a revised Notice, prominently displayed in our facility. Copies of this Notice are also available upon request at our reception area.

Please call us at (469) 850-2772 for further inquiries.